At Have a Heart Foundation, our mission is to provide exceptional support for children suffering from heart ailments. While our primary focus is on serving our cause, we value transparency and ensure our policies reflect fairness and clarity.

Eligibility for Returns and Exchanges

• Donations made are non-refundable.
• For any physical merchandise (if applicable), returns and exchanges are allowed under the following conditions:
  1. The product is damaged or defective upon receipt.
  2. The request for return or exchange is initiated within 7 days of delivery.

Process for Returns and Exchanges

1. Initiate a Request: Contact us via email at hahl@haveaheartldh.org with the subject line “Return/Exchange Request.” Please include the order details and the reason for the request.
2. Verification: Our team will review the request and respond within 2-3 business days with further instructions.
3. Return Shipping: Customers may be required to ship the product back to our designated address. Shipping costs for returns will be borne by the customer unless the return is due to a defect or error on our part.
4. Exchange or Refund: Once the returned item is received and inspected, we will process an exchange or refund (if applicable) within 7 business days. Refunds will be made to the original payment method.

Non-Returnable Items

• Customized or personalized products.
• Products without their original packaging or labels.
• Donations and sponsorship amounts.

For any questions, please contact us at +91-9915712001 or hahl@haveaheartldh.org.